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Frequently asked questions
General
Setting up FAQs
Once your order has been shipped, you'll receive a tracking number by email. You can use it to follow your package every step of the way. If you haven't received your tracking information within a few business days, please contact our support team and we'll be happy to help.
Yes! We ship to customers worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your delivery address.
We want you to shop with confidence. If you're not completely satisfied with your purchase, you can request a return in accordance with our Return Policy. For full details and eligibility, please visit our Return Policy page or contact our support team.
Each product includes a detailed size guide to help you find the best fit. If you're between sizes or need assistance, feel free to contact us—we'll be happy to help.
Once your order has been shipped, you'll receive a confirmation email with your tracking number and tracking link. You can use it to follow your package anytime. If you can't find the email, please check your spam folder or contact our support team for assistance.
Shipping times vary depending on your destination. Estimated delivery times are shown during checkout after you enter your shipping address. Once your order is shipped, you'll receive a tracking number to follow your package.
Our support team is here to help. You can contact us anytime by email at support@tonastore.com, and we'll get back to you as soon as possible.